Will I be charged when the order is placed or when it's fulfilled?
We process payments for orders immediately. It's very important that you, as the buyer, understand this and agree to the lead times discussed on each individual product page.
How do I cancel my order?
An order can only be cancelled if it hasn't been fulfilled (shipped) yet. Once it has shipped, it must be handled as a return. Please contact us to understand your specific scenario and be able to better assist you. Don't forget to include your order number: contact us firstname.lastname@example.org
My product arrived damaged. What should I do?
Sorry to hear that! Let us know immediately and we'll take care of making things right email@example.com